All Use Cases
Cross-Role

Support Engineer's Agent Forwards a Bug Report to the On-Call Dev's Agent

A customer reports a 500 error. The support engineer gathers the details: account ID, timestamp, what the customer was trying to do. Usually they create a ticket and tag the on-call dev. The dev sees it later, asks for logs, waits for the support engineer to find them.

Cutting out the wait

The support engineer's agent packages everything: the customer report, the relevant error logs, the account context, and the timestamp. It sends this directly to the on-call developer's Claude Code. The developer's agent starts correlating the error with recent deployments, checking the relevant code paths, and building a timeline of what went wrong.

By the time the developer checks in, the investigation is already underway. They're not starting from "what did the customer say?" They're starting from "here's the likely root cause, and here's where to look."

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